Pharma businesses are judged on traceability. Kaido implements systems where every batch is tracked from receipt to patient, expiry is controlled at picking, and a recall is answered from the system in minutes.
Batches are written on cartons and in a register, so first-expiry-first-out is not enforced and a recall means searching paper and calling customers.
Registration certificates, import permits and controlled substance records are kept in folders, so an inspection or audit takes days to prepare.
Temperature-sensitive stock has no link between warehouse zone, logger readings and the batch, so excursions are not documented against the affected units.
Bonus units, trade discounts, near-expiry returns and credit notes are negotiated per customer, which distorts margin and complicates VAT.
Every receipt records the batch number, manufacturing date and expiry date, and the stock is held in quarantine until quality release. Storage zones carry their conditions, and cold chain items can only be put away in the right zone. Picking follows first-expiry-first-out by rule, and a batch close to expiry is blocked from sale or flagged for return according to the policy for that product.
A recall query returns every receipt, transfer, sale and return for a batch in seconds, with customer contact details. Controlled substances have their own register with approvals and signatures.
Product registrations, import permits and certificates are attached to the item and tracked by expiry, so purchasing is warned before a permit lapses. On the commercial side, bonus schemes and trade terms are defined per customer and applied by the system, so margin reporting includes free goods and returns at their true cost. Pharmacies get a POS with insurance claim handling where required.
VAT in healthcare is mixed: many preventive and basic healthcare services and certain registered medicines and medical equipment are zero-rated, while other products and services carry 5%. The system must hold the treatment per item and apply it consistently from the Ministry's lists.
Corporate tax at 9% on profit above AED 375,000 makes expiry write-offs, bonus goods and provisions for returns matters that need a documented method.
E-invoicing starts 1 January 2027 for revenue of AED 50 million or more and 1 July 2027 for others, in PINT AE format via an Accredited Service Provider on the Peppol five-corner model. Distributors above the threshold needed an ASP by 30 October 2026, and delay carries AED 5,000 per month. Beyond tax, the system supports MoHAP, DHA and DoH inspections with batch records, storage logs and controlled substance registers available on demand.
Kaido fixes the price before configuration. Discovery covers your product registrations, batch handling, storage zones, customer terms and regulatory reporting, and ends with a signed scope.
Delivery runs in phases: design, configuration, item and batch migration with a full stock count, user testing including a mock recall, go-live and hypercare. Each phase closes with a gate you approve.
Where validated processes are required, test scripts and evidence are produced as part of the phase. After go-live, a support contract keeps the same consultants on the account for regulatory changes and the next phase.
Yes. Entering a batch number returns the receipt, every warehouse movement, every customer shipment with quantities, and any returns, together with customer contacts. The team can block the batch from further sale immediately. Mock recalls are run during user testing so the procedure is proven before go-live, not during an actual event.
Removal strategy is set to first-expiry-first-out per product, so the picker is directed to the earliest-expiring batch with enough quantity. Minimum remaining shelf life can be set per customer, so a hospital requiring twelve months is never shipped a shorter batch. Near-expiry stock is reported weekly for return or promotion decisions.
Storage zones carry their temperature conditions, and cold chain items are restricted to those zones. Temperature logger readings can be imported or linked to the zone, and an excursion is recorded against the batches held there at the time, with a quality hold until release. Shipment records can include the logger reference for customer audits.
SAP Business One is the stronger choice for manufacturers and larger distributors with validated processes, quality holds and heavy batch traceability. Odoo Enterprise covers distributors and pharmacy chains well, at a lower licence, with lots, expiry, quality checks and POS. Kaido is paid by you, not by either vendor, so the recommendation follows your process, not a licence target.
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