The challenge
Sima Pharmacy runs retail pharmacy across branches where expiry control and fast, accurate dispensing are essential. Point of sale sat apart from inventory, so stock levels lagged behind reality.
Expiry write-offs and cross-branch shortages were the visible symptoms of disconnected systems. The counter and the back office needed to be one flow.
What we did
Kaido connected the counter to the back office so stock and sales are one flow.
- POS unified with inventory so every sale updates stock in real time
- Expiry and batch control that reduced write-offs across branches
- Live inter-branch stock so shortages are covered before they cost a sale
- Validated migration and training for counter and back-office teams
Lower expiry write-offs, live branch stock and faster dispensing on one system.
Stock, expiry and sales finally sit in one place we can trust.Sima Pharmacy
Why it worked
The outcome came from the discipline every Kaido engagement runs on. Scope and price were fixed and signed at the blueprint gate, so there were no surprises. Data migration was validated and reconciled before go-live rather than hoped to be right. Training was role-based and repeated until the system stuck with the team on the ground, not just in a manual. And the senior consultant who scoped the project is the one who delivered it, so nothing was lost in a handoff.
Sima Pharmacy has stayed on a Kaido 24/7 AMC support arrangement since go-live, so the system keeps pace with the business instead of drifting back toward spreadsheets.
Different industry, same leak.
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