Odoo implementation for a UAE aviation services company: CRM, sales, projects and accounting.

The challenge

Orvanta provides aviation services to clients in the UAE and beyond, under the line "Beyond Horizons". Each engagement starts as an enquiry, becomes a quotation and contract, is delivered as a project and ends in an invoice. Those stages were tracked in separate tools, so the handover from sales to delivery to finance depended on people re-entering information.

As the company grew, it wanted one system in place early, before the volume made a later migration painful. The brief was clear: CRM, sales, projects and accounting, configured to the way the business actually works, with a fixed scope and price.

What we did

Kaido is implementing Odoo so that each client engagement at Orvanta runs from first contact to final invoice on one record.

• CRM for the enquiry pipeline, with stages that match how aviation services are actually sold
• Sales for quotations and contracts, feeding the project directly on confirmation
• Projects for service delivery, with tasks and milestones tied to the contract
• Accounting for invoicing, collections and reporting on the same database

One record from enquiry to invoice, blueprint signed before configuration starts.Kaido IT Solutions

Why it worked

Kaido began with a blueprint session that documented Orvanta's sales stages, contract structure and delivery milestones before any configuration. The blueprint fixed the scope and price, and the senior consultant who ran it is delivering the system. Data is loaded and reconciled before go-live rather than corrected afterwards, and training is by role so that each person learns the part of the system they will use.

The next gate is blueprint sign-off, after which configuration and data load begin. Go-live follows user acceptance testing, and Orvanta then moves to a support arrangement so the system keeps pace with the business.