The challenge
Napoli Kitchens manufactures bespoke kitchens, where every order is effectively a small project. Quotation, production and costing lived in different places, so true margin only became clear once a job was finished.
Production planning was hard to tie to confirmed orders, and on-time delivery suffered. The business needed one thread from quote to installed kitchen.
What we did
Kaido implemented an ERP that follows a custom order from quote to installed kitchen.
- Quotation tied to real material and production cost, so margins are visible up front
- Production planning linked to confirmed orders, improving on-time delivery
- Live project costing so margin is tracked, not discovered at the end
- Validated migration and role-based training across sales and production
Better on-time delivery, live project margins and faster quotes on one system.
We finally see the margin on a job while we can still act on it.Napoli Kitchens
Why it worked
The outcome came from the discipline every Kaido engagement runs on. Scope and price were fixed and signed at the blueprint gate, so there were no surprises. Data migration was validated and reconciled before go-live rather than hoped to be right. Training was role-based and repeated until the system stuck with the team on the ground, not just in a manual. And the senior consultant who scoped the project is the one who delivered it, so nothing was lost in a handoff.
Napoli Kitchens has stayed on a Kaido 24/7 AMC support arrangement since go-live, so the system keeps pace with the business instead of drifting back toward spreadsheets.
Different industry, same leak.
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