The challenge
Marc Ellis is a recruitment company expanding across the region, but its sales, services and distribution ran on tools that were never meant to scale together. Growth exposed the seams.
Without real-time client visibility across channels, requests and fulfilment relied on manual coordination that got heavier with every new market. The brand needed an operating backbone that could take the volume.
What we did
Kaido gave a growing recruitment company the operating backbone to scale on.
- One platform across sales, services and distribution
- Real-time client visibility across channels and locations
- Service and fulfilment workflows built to handle higher volume cleanly
- Validated migration and training so the team scaled on the system, not around it
Higher payment throughput and real-time client visibility on one unified platform.
Growth used to break our process. Now the system grows with us.Marc Ellis
Why it worked
The outcome came from the discipline every Kaido engagement runs on. Scope and price were fixed and signed at the blueprint gate, so there were no surprises. Data migration was validated and reconciled before go-live rather than hoped to be right. Training was role-based and repeated until the system stuck with the team on the ground, not just in a manual. And the senior consultant who scoped the project is the one who delivered it, so nothing was lost in a handoff.
Marc Ellis has stayed on a Kaido 24/7 AMC support arrangement since go-live, so the system keeps pace with the business instead of drifting back toward spreadsheets.
Different industry, same leak.
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